Refund & Exchange

Refund&Exchange Policy

1. RETURNS

Our policy lasts 7 days. If 7 days have gone by since your goods receipt date, unfortunately we can’t offer you a refund or exchange.

1.1 Refund requirements

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Damaged parcels must be reported within 24 hours of receipt.

To complete your return, we require a receipt or proof of purchase.

1.2 Non-returnable items

Sales items

Gift cards

Some health and personal care items

1.3 Please do not send your purchase back to the manufacturer.

2. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

2.1 Refund Charges

There will be a 10% of your total bill amount for all orders paid via Paypal.

2.2 Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at webstore@outdoorlife.com.sg.

3. SALES ITEMS

Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.

4. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at webstore@outdoorlife.com.sg and send your item to:  18 Boon Lay Way, #01-101, Singapore 609966.

4.1 Shipping

To return your product, you should mail your product to: 18 Boon Lay Way, #01-101, Singapore 609966. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

4.2 Self Collection

Alternatively, you may send us your exchange request to email webstore@outdoorlife.com.sg, and appoint a date&time to bring your purchased items exchanged to the address of 18 Boon Lay Way, #01-101, Singapore 609966.