Privacy policy

OUTDOOR LIFE WEBSTORE PRIVACY POLICY

Please make sure you read and understand this Policy. We may amend this Policy at any time. 

Outdoor Life Pte. Ltd. (“Outdoor Life” or “we”) respects and protects the privacy of the users,visitors and people who purchase products on Outdoor Life Web-Store (“you”). Outdoor Life knows that you care how personal information about you is used and shared. By placing your Request, you agree that we may store, process, disclose and use data collected from you for the purposes of processing your Request and delivering your Goods. 

This Privacy Policy sets out what personal information we collect and how we use it. References in this Policy to Outdoor Life Web-Store.

BY VISITING Outdoor Life Web-Store, OR BY REGISTERING AS A USER ON Outdoor Life Web-Store , YOU AGREE TO THE TERMS SET OUT IN THIS PRIVACY POLICY.

1 HOW TO CONTACT US

If you have any questions about this Privacy Policy you may contact webstore@outdoorlife.com.sg. Or please write to us at Web-Store Customer Service 18 Boon Lay Way, #01-101, (S) 609966, or call us at 6570 8200 for any assistance you require.

2 A WORD ABOUT CHILDREN

Outdoor Life do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Outdoor Life Web-Store only with the involvement of a parent or guardian.

3 WHAT PERSONAL INFORMATION DOES OUTDOOR LIFE COLLECT?

We may collect the following categories of personal information about you:

3.1 Personal information that you provide to us on Outdoor Life Web-Store. This includes any information you provide on Outdoor Life Web-Store (for example when you register as a user or purchase a product on Outdoor Life Web-Store. This personal information will include your name, your address, your contact information and your payment information (and other kinds of personal information). Sometimes when you provide personal information on Outdoor Life Web-Store, you can choose not to provide certain personal information but this might limit our ability to provide certain features to you. You will be informed what information is required and what information is optional. 

3.2 Personal information automatically provided to us.We receive and store certain types of information whenever you visit Outdoor Life Web-Store. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses Outdoor Life Web-Store or advertisements and other content served on Outdoor Life Web-Store, if applicable. 

3.3 Personal information you provide to us via e-mail.We often receive a confirmation when you open e-mail from Outdoor Life if your e-mail provider supports such capabilities. You may also provide us with personal information in the content of e-mails you send to us, as part of your day-to-day interactions with Outdoor Life.You may choose to stop receiving or change the frequency of email, direct mail, phone and mobile marketing communications. You can update and correct your personal information anytime using My Account. Whenever we send you any information via e-newsletters, we will include instructions on how to unsubscribe and a one click link to do so. 

3.4 Personal information from other sources.From time to time we may receive information about you from other sources, for example from other users of Outdoor Life Web-Store including Web-Store supports.

4 WHAT DOES Outdoor Life DO WITH YOUR PERSONAL INFORMATION?

We may use the personal information about you that we collect for the following purposes:

4.1 to handle orders ; 

4.2 to deliver products and services ;

4.3 to communicate with you about orders, products, services ;

4.4 to respond to your requests ;

4.5 to process payments;

4.6 to communicate with you about promotional offers and to market to you;

4.7 to update our records and generally maintain your accounts with us;

4.8 to display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you;

4.9 to personalise and improve our services, and general offering to you, including Outdoor Life Web-Store; and

4.10 to prevent or detect fraud or abuses of Outdoor Life Web-Store and to enable third parties to carry out technical, logistical or other functions on our behalf.

5 WHAT ABOUT COOKIES? 

We send a "cookie" to your web browser. A "cookie" is a small data text file stored in the hard drive of your computer (if it so permits), which can be retrieved to identify you to Outdoor Life. We do this to: enable our systems to recognise your device and to provide features to you; remember the information that you have previously entered, enabling us to customise Outdoor Life Web-Store to your preferences; and improve navigation and to collect aggregate information. These cookies will not give us any other personal information about you. 

Your Internet Service Provider allocates an IP address to your computer or device in order for it to access the Internet. The IP address is considered to be non-personal information and it may be dynamic (changing every time you connect to the Internet) or it may be static (unique to your computer). We collect your IP address. We do this to: diagnose server problems; and report aggregate information and determine the fastest route from your computer to Outdoor Life Web-Store.

6 DOES Outdoor Life SHARE YOUR PERSONAL INFORMATION WITH OTHER PEOPLE?

Outdoor Life does not sell or lease your personal information to third parties.

We only use your information for the purposes set out in Section 4 of this Privacy Policy.

We may share your information with the following third parties, where necessary and always in compliance with this Privacy Policy and with applicable laws.

6.1 Third party service providers. Outdoor Life may need to share your information with certain third parties to perform services on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.

6.2 Current or future Outdoor Life entities or subsidiaries.This includes without limitation our business partners and financial institutions, from time to time. These other parts of the Outdoor Life business may be involved in providing certain services to you or supporting the provision of these services.

6.3 Law enforcement agencies.We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our rights; or protect the rights, property or safety of Outdoor Life, our users or others including you.

7. HOW SECURE IS MY PERSONAL INFORMATION?

We shall take reasonable measures to ensure the confidentiality and security of the personal information shared with these third parties and to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

8. WHAT INFORMATION CAN I ACCESS?

You can access a broad range of your personal information by logging into your user account.

9. UPDATING YOUR INFORMATION

You must make sure that the details you provide us with are correct and complete. You must inform us of any changes to the information you have provided. You can do this by logging into your user account.

10. MARKETING

You may choose to stop receiving or change the frequency of email, direct mail, phone and mobile marketing communications. If you do not want to receive e-mail or other mail from us, please adjust your user account preferences or use the unsubscribe function on marketing materials.